Spokane, WA Office

The Cleaning Authority,
109 South Scott Street, Suite C5, Spokane, WA 99202
Owner(s): Mark Silver
Staff: Melissa Stauffer
Call Now for a FREE Estimate

509-242-0826

spokanetca@gmail.com

Bonded & Insured

About Us

The Spokane office of The Cleaning Authority has been open since 2003 and is currently serving approximately 600 customers in the greater Spokane area. Mark and his wife, Sue, are both Spokane natives who attended WSU and UW. Our two boys, also Spokane natives, attended Lewis and Clark High School and graduated from the University of Washington.

Our goal for each and every customer we serve is to provide the best quality clean with excellent and unmatched customer service. Our total quality approach to the daily operations makes us the benchmark in the residential cleaning business. Using this approach, we have achieved the coveted TCA franchise MARK OF EXCELLENCE AWARD for 7 years and counting, from 2006-2012, for outstanding customer service and quality of cleans. Also, we are proud to be the recipient of the first annual national Helping Hands Award which awards the office showing outstanding community service outreach.

Each team member of our cleaning staff attends a Certified Professional Housecleaner (CPH) course. This course is very rigorous. Each employee must attend 12 lessons and pass each lesson test twice with a 100%. Then each must pass a final exam and two random in-home inspections. Our CPH trained staff will meet or exceed your high standards. Each clean we perform is backed by a 100% satisfaction guarantee. We realize the quality of clean and fundamentally sound customer service is what makes our service such a success.

As business owners, our priority will always be our customers. We meet personally with each prospective customer whenever possible; we strongly believe in one-on-one contact. We also perform periodic random inspections of our teams. These random inspections are viewed as another set of eyes for your satisfaction. We are accredited with the BBB and have an A+ Rating. We also have an A rating on Angie's List!

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Awards

  • 8 Time Mark of Excellence
  • Top Performer 2013
  • Helping Hands 2012

Services

  • Weekly Cleaning
  • Bi-Weekly Cleaning
  • Quarter Weekly Cleaning
  • Monthly Cleaning
  • One Time Cleans
  • Move In/Move Out Clean
  • Green Cleaning
  • Apartment Cleanings
  • Detail-Clean Rotation System
  • House Cleaning/Residential Cleaning

Products

  • Green Seal Certified┬« Housecleaning Chemicals
  • HEPA Vacuums
  • Microfiber Cloths
  • Microfiber Mitts
  • Microfiber Mops
  • Pumice Stone

Service Areas

Map
South Hill, 99203, 99204, 99223, 99224 Northside, 99205, 99208, Valley and Northwoods, 99212, 99206, 99217, Liberty Lake, 99019, Veradale, 99037, Greenacres, 99016, Colbert, 99005, Mead, 99218, Cheney and Medical Lake 99004, Post Falls, 83854

Payment Accepted

Cash, Check, Visa, Mastercard, Discover
What Customers are Saying

"I didn't believe you when you said the quality of your service would remain consistent. All the other services I have had got worse over time. 5 years later, I couldn't be happier. Your service is fantastic."

-Suzanne R.


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